Jeffrey S. Klenk has over three decades of experience in emergency operations, disaster management learning programme design and delivery, and emergency preparedness consulting. He has managed food emergency responses in West Africa, and led disaster assessment teams throughout Africa, the Caribbean, and the Caucausus, He has worked with government, NGO and UN agencies in more than 70 countries across five continents. In the past decade, he has specialized in humanitarian team leadership development and in preparing simulations to test emergency readiness of numerous clients. Previously, Mr. Klenk managed emergency operations for Catholic Relief Services (CRS) in Africa and served as Coordinator of the CRS Headquarters Disaster Response Team. He also directed the CRS Headquarters Office of Information Systems where he managed over 30 staff and consultants working on the development of financial and project management system software. After completion of a graduate degree at Columbia University in New York, Mr. Klenk worked as an Associate Editor with the Financial Times of London Business Publications. He is fluent in English and French.